Refund Policy at PlainViewHub Pizzeria
Last Updated: April 1, 2023
Thank you for ordering with PlainViewHub Pizzeria. We take great care in ensuring that our delicious pizzas and other menu items satisfy your taste buds. However, we understand that there may be occasions where you might need to request a refund. Our Refund Policy is designed to help you understand the process and conditions under which a refund may be possible.
Cancellation and Refund
If you wish to cancel your order, please get in touch with us immediately at our +44 20 7946 0958. Given the nature of our business, we can only accept cancellations if the order has not yet been prepared. If your cancellation request is accepted, we will process your refund to the original method of payment within 7 to 10 business days in the £ of the original transaction.
Incorrect or Unsatisfactory Order
In the event you receive an order that is incorrect or unsatisfactory due to our error, we apologize and ask that you contact us within 2 hours of receiving your order. To receive a refund or replacement, when applicable, you may be required to provide photographic evidence of the issue and return the uneaten item(s) to our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Quality Concerns
Your satisfaction is paramount to us. If your meal does not meet our high standards of quality, please notify us promptly by calling +44 20 7946 0958. We'll assess the situation and if a refund is deemed appropriate, we'll process it using the same method of payment within 7 to 10 business days.
Non-Refundable Items
Please note that certain items including gift vouchers, promotional items, and loyalty rewards are non-refundable. Additionally, any food that has been partially consumed or discarded cannot be refunded.
Refund Process
To initiate a refund request, please reach out to us with your order number, the reason for your request, and any relevant evidence or explanations. Our team at PlainViewHub Pizzeria will review your request and communicate the outcome within 3 business days. Should the refund be approved, it will be processed, and a credit will automatically be applied to your original method of payment.
Changes to Refund Policy
PlainViewHub Pizzeria reserves the right to modify this Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website at plainviewhub.sbs. We encourage you to review our policy periodically to stay informed of any updates.
Contact Us
If you have any questions regarding your order or our Refund Policy, please don't hesitate to get in touch. We are available at +44 20 7946 0958 or through our website plainviewhub.sbs. Our team is dedicated to ensuring that your experience with PlainViewHub Pizzeria is exceptional, from your first click to your last bite.
Thank you for choosing PlainViewHub Pizzeria. We look forward to serving you again soon!